Privacy is of great importance to House of Mojo, and we are committed to maintaining an open and transparent approach when handling your personal data. Data controller: HOUSE OF MOJO, S.L. the single legal entity under which all group brands operate: Mojo Estates, Mojo Sharing, Mojo Rentals, Mojo Capitals, Mojo Exclusive, and Mojo Cleaning. Tax ID (NIF): B-25943937. Registered office: Carretera de Mijas Km 3.6, Centro Idea, Las Lagunas (Málaga), 29651, Spain. Data-protection contact email: privacy@houseofmojo.es Phone: +34 951 840 377 2. Purpose of Processing We process the personal data you provide for the following purposes: •Provision of the services you request (property search and sales, rental management, financial services, investment services, cleaning and maintenance, and related services). •Administrative, accounting, and tax management. •Sending commercial communications about our products and services, where you have given consent. •Managing your relationship with us across the communication channels you provide. •Complying with applicable legal obligations. 3. Legal Basis •Performance of a contract: provision of the services you request. •Consent of the data subject: sending commercial communications and contacting you through the channels you have selected. •Legitimate interest: maintaining the relationship with our clients, fraud prevention, security, and operational continuity. •Compliance with legal obligations. 4. Data Retention Your personal data is retained for as long as reasonably necessary for business, legal, operational, security, customer-relationship, and compliance purposes, always subject to appropriate security and confidentiality safeguards. Retention is justified by legitimate purposes including CRM and customer-relationship management, lead management, support history, analytics continuity, fraud prevention, dispute management, and business continuity. We periodically review the data we hold and delete or anonymise information once it is no longer reasonably necessary. You may request deletion of your data at any time, subject to any legal obligations requiring us to retain certain information. 5. Recipients and Transfers Your data is not transferred to third parties except where required by law or necessary to deliver the service (for example, accounting, tax advisors, notaries, technical service providers). Your data is primarily stored on secure servers located in the European Union. Where international transfers are necessary, we apply appropriate safeguards under the GDPR, including, where relevant, standard contractual clauses approved by the European Commission. We do not sell your personal data. 6. AI Assistant (Mette) Who Mette is. House of Mojo uses a conversational artificial-intelligence assistant called Mette. Mette is an automated system — not a human being — developed to assist with property enquiries, answer questions, manage information requests, schedule viewings, and conduct communications with clients and prospective clients on behalf of House of Mojo and its operating brands (Mojo Estates, Mojo Sharing, Mojo Rentals, Mojo Capitals, Mojo Exclusive, and Mojo Cleaning). What Mette does. Mette can initiate and conduct conversations, respond to your enquiries, provide information about properties and services, send you materials you request, and coordinate contact with our human team where needed. Which channels Mette operates on. By giving your consent to receive communications from House of Mojo, you acknowledge and accept that those communications may be conducted, in whole or in part, by the artificial-intelligence assistant Mette, across the following channels: •Website chat •WhatsApp •Email •SMS •Phone calls •Any future voice or AI-assisted communication channel Recording and transcription. Interactions with Mette, including calls and chat conversations, may be recorded and transcribed for quality, training, customer-relationship, security, and compliance purposes. Your right to speak with a human. At any time, you may ask to speak with a human member of the team. If you do, we will end the automated interaction and connect you with a person. In addition, if you ask directly whether you are interacting with an artificial intelligence, Mette will confirm this clearly and honestly. How to withdraw consent. You can stop receiving communications conducted by Mette at any time using the methods described in section 7 of this policy. 7. Communication Preferences and Consent We manage your consent to receive communications as follows: General communications: By ticking “I agree to receive communications and relevant information from House of Mojo through electronic and direct communication channels,” you consent to us contacting you by email, SMS, phone, and other contact methods you provide to us. WhatsApp: To contact you via WhatsApp, we collect a specific consent. By ticking “I agree to receive communications from House of Mojo via WhatsApp,” you consent to receiving messages on this channel. Withdrawing consent: You can withdraw your consent at any time by: •Replying “STOP” to any SMS or WhatsApp message. •Clicking the unsubscribe link in any email. •Telling us during a call that you no longer wish to receive communications. •Emailing: privacy@houseofmojo.es Withdrawing consent does not affect the lawfulness of any processing carried out under your previously-granted consent. 8. Your Rights Under the GDPR and applicable Spanish law, you have the following rights regarding your personal data: •The right to access your personal data. •The right to rectification of inaccurate data. •The right to erasure (“right to be forgotten”), where applicable. •The right to restrict processing. •The right to object to processing. •The right to data portability. •The right to withdraw consent at any time. •The right to file a complaint with the Spanish Data Protection Agency (www.aepd.es). To exercise any of these rights, email privacy@houseofmojo.es with a copy of your identification document. 9. Categories of Data The categories of personal data we process are: •Identification data (name, surname, ID document). •Contact data (postal address, email, phone number). •Commercial and preference data (information about properties of interest, communication preferences, interaction history). •Transcripts and communication records with Mette and with team members. •Economic and financial data, where necessary to deliver the service. Data has been provided directly by you or, where applicable, by third parties with your consent. 10. Cookies Cookies on our website are governed by our Cookies Policy, available at houseofmojo.es/cookies-policy. Cookie consent is managed through the banner shown when you first visit the site. 11. Changes to This Policy We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or for other reasons. We will inform you of any material changes by publishing them on our website or by direct communication where appropriate. 12. Translations Into Other Languages This Privacy Policy is published in Spanish (binding version) and in English. Translations into other languages may be provided upon request for convenience purposes only. The Spanish version remains the legally governing version. 13. Contact For any enquiry relating to this Privacy Policy or to the processing of your data: HOUSE OF MOJO, S.L. Carretera de Mijas Km 3.6, Centro Idea Las Lagunas (Málaga), 29651, Spain Email: privacy@houseofmojo.es Phone: +34 951 840 377 Terms of Service 1. Acceptance of Terms Accessing and using the website houseofmojo.es and the services provided by House of Mojo, S.L. implies your express acceptance of these Terms of Service and the Privacy Policy. If you do not accept these terms, please do not use the website or the services. 2. Service Description House of Mojo provides real-estate and related services through its operating brands, including Mojo Estates, Mojo Sharing, Mojo Rentals, Mojo Capitals, Mojo Exclusive, and Mojo Cleaning. Services may include, among others: property search and sales, rental management, financial services, investment services, cleaning, and maintenance. 3. User Obligations By using our services, you agree to: •Provide truthful, accurate, and up-to-date information when interacting with us. •Use the website and services responsibly and lawfully. •Respect the intellectual-property and industrial-property rights of House of Mojo and third parties. •Not use our services for unlawful purposes or contrary to these terms. 4. AI Assistant and Automated Communications By providing your contact details and giving your consent, you acknowledge and accept that House of Mojo may contact you using an artificial-intelligence assistant (Mette), who will identify herself as such at the start of automated interactions across the channels described in the Privacy Policy. Communications with Mette may be recorded and transcribed for quality, training, customer-relationship, and compliance purposes. You may ask to speak with a human member of the team at any time. 5. Limitation of Liability House of Mojo makes its best efforts to keep the information published on its website and in its services up-to-date and accurate. However, House of Mojo does not guarantee uninterrupted availability of the website or the complete absence of errors or inaccuracies. To the extent permitted by applicable law, House of Mojo shall not be liable for indirect damages, lost profits, or consequential losses arising from use of the site or services. 6. Intellectual Property All content on the website (text, images, trademarks, logos, designs, software) is the property of House of Mojo or used under appropriate licence. Reproduction, distribution, or public communication without express written authorisation is prohibited. 7. Governing Law and Jurisdiction These Terms of Service are governed by Spanish law. For the resolution of any dispute arising from use of the website or services, the parties submit to the Courts and Tribunals of Málaga (Spain), with express waiver of any other jurisdiction that may apply, except where applicable law provides otherwise for consumers. 8. Changes to These Terms House of Mojo may modify these Terms of Service at any time. Material changes will be communicated by publication on the website or by direct communication where appropriate.